Returns & Exchanges
At Ace Marks, we stand behind the craftsmanship of our handcrafted Italian shoes and offer a seamless 30-day return policy for all unworn items in their original packaging. We want to ensure you are completely satisfied with your fit and style, providing free exchanges and easy returns for all domestic orders.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange for a different size.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked and insured transit back to our warehouse.
Pack Your Shoes
Carefully place the unworn shoes in their original dust bags and branded box, ensuring all accessories like shoe horns or laces are included before sealing the shipping carton.
Ship and Refund
Drop off your package at any authorized carrier location; once our artisans inspect the return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing